An integrated tracking system for checked baggage
Interaction Design, UX Research, Usability Testing, UI Design
Student Work | 4 weeks
Bag checking should be a service that removes effort from the entire journey and offer peace of mind with up to date tracking.
Baggage fees have progressively increased while the level of service has been stagnant.
We found that aside from security, baggage is a major low point in the traveling experience.
People are carrying-on when possible to avoid fees and strife. But in reality, that practice creates complications of longer TSA lines, extended boarding times, and disgruntled travelers.
By targeting frequent traveling professionals, offering a bag tracking system with the option to deliver, Float will become the first system to give power back to the traveler.
Early in the production process, we conducted concept testing and research. We found that the majority of people that would use the service would do so to ensure safe delivery of valuable assets.
A thoughtfully designed app that utilizes RFID technology to allow flying travelers to monitor their bag and quickly report any deviation in the bag's travel path. The app also allows for bag delivery for added convenience.
Luggage tags fitted with RFID technology print at ticket kiosks for easy application. Once printed they are linked to your flight and accessible for tracking after signing in on the Float app.
Here you can view current flight information and set pick-up/delivery options
This page allows users to quickly check bag status and edit bag options
The design was made to have high contrast and evident action color for faster use. The use of simple iconography and larger strokes gives true intention to the function of the app.
Sam Pietrzak - Interaction Design
Danielle Scott Paxton - UX Research